The Problem:
A SaaS company faced increasing customer inquiries but struggled to scale their support team. Long response times were driving customer frustration and lostrenewals.
Our Solution:
Blockgen developed a custom AI-powered chatbot trained on the company’s product documentation, FAQs, and support tickets. The chatbot handled Tier 1 inquiries,provided instant responses, and escalated complex issues to human agents.
The Results:
